Frequently Asked Questions

Q: What kinds of electronic, computer and appliance products do your cover?

A: Most major products normally found at leading retailers and online stores. Click here to see if your product is eligible.

Q: Do items have to be new?

A: Yes. However, you may purchase one of our extended service plans on any item within 90 days of date of purchase.

Q: How soon will coverage start?

A: Your coverage starts immediately running concurrently with your manufacturer's warranty and our service plan continues to protect your investment for the length of the extended warranty period.

Q: How much does it cost?

A: The price for each service plan varies by category and purchase price. Click here to get a quote immediately.

Q: What's covered?

A: All parts and labor on any covered repair.

Q: Do I need to keep my receipt as proof of purchase?

A: Yes, you will be required to provide a copy of your original purchase receipt unless you have previously uploaded the receipt into My Warranty Drawer

Q: What is "My Warranty Drawer"?

A: One of the great benefits of enrolling with is that you can store any purchase receipts in MyWarrantyDrawer—your private electronic file drawer. You can send us your receipts online or in the mail and we will electronically store them for your immediate viewing from our website at any time—or you can print them out. The big reason we want to do this for you is so whenever you have a warranty claim you no longer have to worry about finding the receipt—which is required. You can get a copy off our website 24 hours a day! Just think—no more messy files or boxes full of receipts lying around your home, and you'll never miss out on a valuable warranty claim again due to a lost or illegible receipt!

What's more, when you send us your receipts you'll enjoy two other valuable services:
1. Free Downloads of Owners Manuals. You can view or print out owners manuals for your electronics products and appliances right on our site.
2. Automatic Product Recalls. We will also notify you about any recalls on your enrolled electronics products and appliances, so you can keep your items safe and completely up to date.

Q: How do we select and qualify our service technicians?

A: Local service technicians are carefully chosen based on a list of criteria, including:

  1. They must be appropriately licensed and insured/bonded,
  2. Conduct a full-time repair business,
  3. Be in good standing with their local business bureaus.

Q: Where will my item be fixed?

A: Items are repaired either right in your home or at an authorized service center, depending on the size of the item. Smaller items can be brought right to one of our convenient local authorized service centers. Larger items such as appliances, desk-top computers and big screen televisions, are typically repaired right in your home by one of our service technicians. In some cases, larger items must be shipped to a special "authorized servicer", in which case we will pay for two-way shipping to and from the point of repair.

Q: What happens if my product can't be fixed?

A: If the repair will cost more than the price you paid for your product—or if it can't be repaired because parts are no longer available—we will pay you up to the eligible product's original purchase price to replace it. The original purchase price does not include sales taxes, shipping, delivery or installation charges you paid in connection with your original purchase.

Q: What if an appliance is still under the manufacturer's warranty?

A: Your appliance would first be covered under the manufacturer's warranty. Once that warranty expires then the coverage will provide service protection for your product up to the length of the extended warranty period.

Q: How do I pay the warranty cost?

A: Your warranty cost will be conveniently charged to your credit card.

Q: How do I file a claim?

A: To file a claim or make a service request on any of your eligible products, simply dial 1-866-927-4801. Our service technicians will quickly diagnose your problem over the phone and either arrange for in-home service for larger items, or make arrangements for you to drop offs smaller items at one of our 50,000 conveniently located service centers. You must provide a copy of your original purchase receipt unless you have previously uploaded the receipt into My Warranty Drawer.

Q: How do I know that the company providing the warranty has the financial resources to pay my claim?

Q: What if I give a covered item to a family member or friend, or sell it?

A: The remaining warranty protection on your covered item can be transferred at any time to a new owner at no additional cost, as long as the original receipt is available (so be sure to file them in My Warranty Drawer!)

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